Perspectives on Service Quality Dimensions and Customer Satisfaction in the Nigerian Banking Industry
Abodunde Modupe · Journal of Economics, Management and Trade · 2021
Customer satisfaction is a critical success factor in the service industry. It is an essential marketing concept that is critical in different sectors in the manufacturing and service industries. Customer satisfaction is a measure of how products offered by a company meet or exce...
Open access
Research Article
10.9734/jemt/2021/v27i1230379