Akinwunmi, Akinsola O.

An Assessment of Barriers to Effective Digital Banking Service Delivery in Nigerian Commercial Banks: Customers Perspective

Akinwunmi, Akinsola O. & Ilesanmi, Daniel Oluwatosin · Asian Journal of Economics, Business and Accounting · 2025

This study aims to examine the barriers that hinder effective digital banking service delivery in Nigerian commercial banks from the customers’ perspective, focusing on their influence on perceived usefulness and ease of use. A quantitative survey design was employed, targeting 4...