Amadi U. Kalu

An Appraisal of the Quality of Outpatient Healthcare Services and Patients’ Satisfaction at a Nigerian Mission Health Facility

Collins N. Ugwu, Ogbonnaya Ogbu, Ngozi I. Ugwu, Nneka M. Chika-Igwenyi, Richard C. Ikeagwulonu, Onyedikachi E. Chukwu, Amadi U. Kalu, Olaronke F. Afolabi, Tobechukwu C. Iyidobi & Chigozie J. Uneke · Journal of Advances in Medical and Pharmaceutical Sciences · 2022

The cardinal goal of the hospital is to provide quality healthcare services to the patients, which is measured by patient’s satisfaction. This study aimed to determine patients’ knowledge and satisfaction about the factors that contribute to quality of outpatients’ healthcare ser...