Electronic Banking and Customer Satisfaction: Empirical Evidence from Ghana
Bismark Addai, Bismark Ameyaw, Eric Ashalley & Isaac Quaye · Journal of Economics, Management and Trade · 2015
The phase of the entire banking industry is rapidly changing in the 21st century. A focus-shift from traditional banking to new service delivery channels is paramount among many banks to provide customers with 24/7 (around-the-clock) access to banking services for improved custom...
Open access
Research Article
10.9734/BJEMT/2015/19269