Integrating AHP-TOPSIS Approach on Prioritizing Self-Service Technology (SST) Decision Making in Financial Institution (TOGO)
Gbongli Komlan · Journal of Advances in Mathematics and Computer Science · 2016
Aims: Expansions of new technological innovations in networks, Self-Service Technologies (SSTs), are increasingly shifting the way customers interact with firms to create service. However, lots of service innovations have been unsuccessful to generate revenue due to lagging adopt...
Open access
Research Article
10.9734/BJMCS/2016/25359