Applying Two-Dimensional Quality Model for Identifying Critical Factors of Service Quality: A Case Study on Traditional Chinese Medicine Clinic in Taiwan
Chien-Chih Wang & Hsin-Hao Chen · Asian Journal of Medicine and Health · 2017
Objective: Traditional Chinese Medicine clinics (TCM) are small, National Health Insurance and private clinics in Taiwan. Measuring patient satisfaction is very difficult due to limited resources. Therefore, helping these clinics to improve service quality and satisfaction of pro...
Open access
Research Article
10.9734/AJMAH/2017/37403