Mohsen Malekalketab Khiabani

Identifying the Impact of Spiritual Leadership on Organizational Citizenship Behavior in the Iranian Healthcare Industry

Mohsen Malekalketab Khiabani, Mandana Abdizadeh & Mas Bambang Baroto · Journal of Economics, Management and Trade · 2015

Aims: Previous scholars have investigated the impact of spiritual leadership (SL) on organizational citizenship behavior (OCB); this article aims to identify the impact of SL on OCB in the Iranian healthcare industry. Study Design: Different healthcare centers in Tehran, Iran. Me...

Open access Research Article 10.9734/BJEMT/2016/21678

Service Quality, Mediation Effect of Customer Satisfaction, Customer Loyalty, and Moderating Role of Interpersonal Relationship: Case of Four-Star Hotels in Kuala Lumpur, Malaysia

Seyedhossein Nikou & Mohsen Malekalketab Khiabani · Asian Journal of Economics, Business and Accounting · 2020

The importance and prominent role of service quality in service industries are inevitable. Previous scholars have investigated relationships among service quality, customer satisfaction, and customer loyalty with fundamental theories in this research era, as proposed in marketing...

Open access Research Article 10.9734/ajeba/2020/v19i430309