Impact of SERVQUAL and Interaction Quality on Customer Satisfaction and Delight in Transportation Services
Afaq Ahmed Khan, Naqash Ahmad Khan Tareen & Saneela Jadoon · Journal of Scientific Research and Reports · 2018
The study is carried out in order to evaluate the relationship between the constraints that influence Customer Delight and Service Quality, for which Customer Satisfaction acts as mediator and Interaction Quality playing moderating role between SERVQUAL and Customer Satisfaction....
Open access
Research Article
10.9734/JSRR/2018/25280