Evaluation of Public Service Quality Using the SERVQUAL Model: Case Study of Bank Mandiri KCP Paguyaman Gorontalo Regency, Indonesia
Nurhadi Abbas, Irawaty Igirisa & Rusli Isa · Asian Journal of Advanced Research and Reports · 2025
This study aims to evaluate the quality of public services at Bank Mandiri KCP Paguyaman in Gorontalo Regency using the SERVQUAL approach, which covers five main dimensions: tangibles, empathy, responsiveness, reliability, and assurance. This study is motivated by the success of...
Open access
Research Article
10.9734/ajarr/2025/v19i61051