Development of a Model for an Inbound Call Centre Using Hierarchical Timed Coloured Petri Nets
Akinlolu O. Afolabi, Rafiu A. Ganiyu, Oladiran T. Arulogun & Azeez O. Ganiyu · Asian Journal of Research in Computer Science · 2020
Inbound call centres are centralized offices which are operated by modern organizations to administer incoming product supports or information inquiries from consumers. In this paper, a model for an inbound call centre, which is characterized by agent utilization and call abandon...
Open access
Research Article
10.9734/ajrcos/2020/v5i330137