Skip to content
R

Rafiu A. Ganiyu

Publications (2)

Determination of Customers’ Arrival and Service Patterns for a Restaurant Food Serving Process

Latifat A. Odeniyi, Rafiu A. Ganiyu, Elijah O. Omidiora & Stephen O. Olabiyisi · Asian Journal of Research in Computer Science · 2020

Restaurant industry has become one of the most profitable industries in the world where incessant long waiting time may not only lead to customers’ dissatisfactions but also facilitate loosing of customers to other competitors. In this paper, in order to determine customers’ arri...

Open access Research Article 10.9734/ajrcos/2020/v5i430140

Development of a Model for an Inbound Call Centre Using Hierarchical Timed Coloured Petri Nets

Akinlolu O. Afolabi, Rafiu A. Ganiyu, Oladiran T. Arulogun & Azeez O. Ganiyu · Asian Journal of Research in Computer Science · 2020

Inbound call centres are centralized offices which are operated by modern organizations to administer incoming product supports or information inquiries from consumers. In this paper, a model for an inbound call centre, which is characterized by agent utilization and call abandon...

Open access Research Article 10.9734/ajrcos/2020/v5i330137