Exploring the Nexus between Service Quality and Student Satisfaction and Loyalty in Ghana’s Upper East Region: Insights from Undergraduate Students at Regentropfen University College
Suglo Kabinaa Enoch, Stanley Appiah Essuman, Richard Fiifi Agyakwa, Dacosta Aboagye & Ebenezer Agudey Akuteye · Archives of Current Research International · 2025
The purpose of this study was to explore undergraduate students’ expectations and satisfaction levels with customer service quality. This study employed the Expectancy Confirmation Theory (ECT) and a descriptive design with a sample of 385 undergraduate students selected from a p...
Open access
Research Article
10.9734/acri/2025/v25i21089