Siva Venkatesh Arcot

Comparative Analysis of AI-powered Outbound Dialer Campaigns vs. Legacy Outbound Dialer Campaigns (Contact Center)

Siva Venkatesh Arcot · Asian Journal of Research in Computer Science · 2025

Aim: Scope of this work aims to explore the effectiveness of AI-powered outbound dialer campaigns with legacy outbound dialer campaigns by evaluating their technological capabilities, operational efficiencies, compliance features, customer experience impact, cost-effectiveness, a...

Open access Research Article 10.9734/ajrcos/2025/v18i3580

CTI Integration in Contact Centers: A Comparative Analysis of Security, Scalability, and Challenges in Legacy vs. Cloud-Based Systems

Siva Venkatesh Arcot · Asian Journal of Research in Computer Science · 2025

AIM: Scope of this work aims to explore the integration of Computer Telephony Integration (CTI) in both legacy and cloud-based contact center systems, examining security challenges and integration methods for achieving robust Computer Telephony Integration implementations. Study...

Open access Research Article 10.9734/ajrcos/2025/v18i1552