Usep Suhud

The Implementation of a Customer Relationship Management System to Improve BPJS Patient Satisfaction at Penjaringan Health Center

Raden Roro Adhina Soraya Dewi, Usep Suhud & Mohamad Rizan · Journal of Economics, Management and Trade · 2024

Customer satisfaction plays a crucial role in enhancing the quality of healthcare services, particularly for BPJS patients. This study aims to analyze the impact of a Customer Relationship Management (CRM) system on BPJS patient satisfaction at Penjaringan Health Center. The rese...

Open access Research Article 10.9734/jemt/2024/v30i121258

Analysis of the Influence of Perceived Enjoyment and Perceived Usefulness on Impulse Buying in Live Streaming on Online Marketplaces

Ulry Tertieny, Usep Suhud & Setyo Ferry Wibowo · Journal of Economics, Management and Trade · 2024

Impulsive buying behavior in the digital age is rapidly evolving with the emergence of live streaming technology on e-commerce platforms. This technology enables direct real-time interaction between sellers and buyers, often triggering spontaneous purchases. Live streaming featur...

Open access Research Article 10.9734/jemt/2024/v30i121257