Confidence and Utilization of Counseling Services among First-year Students: Basis for Enhancing Services at the University of Eastern Philippines

Abstract

This study investigated the confidence and utilization of guidance and counseling services among first-year students at the College of Education, University of Eastern Philippines – Main Campus. Using a descriptive-correlational research design, the study aimed to determine students’ attitudes toward counseling services and examine the relationship between their level of confidence and service utilization. A total of 202 students were selected through simple random sampling from a population of 410. Data are collected using a standardized survey questionnaire, administered both in printed form and online via Google Forms, with completion of the form considered as consent in accordance with Republic Act 10173 (Data Privacy Act of 2012. Results revealed that while most students had a positive attitude toward counseling services, actual utilization remained moderate, with many respondents maintaining a neutral stance. Major barriers included social stigma, fear of judgment, concerns about confidentiality, and preference for support systems such as peers and family. Demographic variables such as age, sex, course, and major showed no significant influence on utilization. Notably, a weak negative correlation (r = -0.12, p = .03) was found between students’ confidence and their use of counseling services, suggesting that those with lower confidence may be more inclined to seek help. The study highlights the need for universities to increase student awareness, strengthen counselor visibility, build trust, and improve accessibility to counseling services. While the findings provide valuable insights, the study’s scope was limited to the College of Education. Future research involving more diverse academic groups and mixed-methods approaches is recommended to enhance generalizability and deepen understanding of help-seeking behavior among college students.