Information Technology and Its Effect on Performance of Logistics Firms in Nigeria

Abstract

This study investigates the impact of Information Technology (IT) on logistics firms’ performance in Lagos Nigeria. Purposive sampling technique was used to select ten (10) logistics firms in Lagos, while simple random sampling was employed select eight (8) respondents from each logistics firm in Lagos, totalling eighty (80) respondents as the sample size for the study. Simple percentage and regression analysis were used to analyse the data. Result reveals that adoption and usage of information technologies such as radio frequency identification, web-based tracking, voice recognition technology, geographical information system, automated guided vehicle system, automated inventory tracking system and geographical positioning system are very low. Results also show that tracking and security system, usage of IT for the customer service delivery system and information integration have a positive and significant influence on the performance. Subsequently, the study recommends that management of logistics firms should adopt IT in their operations such as radio frequency identification, web-based tracking, voice recognition technology, geographical information system, automated guided vehicle system, automated inventory tracking system and geographic positioning system. This will assist them to improve inventory visibility in the supply chain, and it will also increase logistics system productivity through speed, accuracy and reliability.