Service innovation

Extending the Andersen Behavioral Model: Service Innovation, Treatment Adherence, and Patient Satisfaction in Malaria Care in Papua, Indonesia

Reynold Rizal Ubra, Bahtiar Usman & Robert Kristaung · Asian Journal of Medicine and Health · 2025

Aims: This study aims to examine the direct and indirect effects of treatment adherence on patient satisfaction, incorporating service innovation into Andersen Behavioral Model of Health Service Use. Methodology: A cross-sectional survey of 220 respondents was conducted at the Wa...

Open access Research Article 10.9734/ajmah/2025/v23i101309

Water Sector Service Innovation: What, Where and Who?

Sarah Ward, Steve Brown, Aaron Burton, Kemi Adeyeye, Noel Mannion, Siraj Tahir, Craig Gordon & George Chen · International Journal of Environment and Climate Change · 2016

Aims: Changes in water law and policy, in the UK and further afield, are promoting social and service innovation, as well as technical innovation in the water sector. In particular, the separation of wholesale and retail water and sewerage services for English and Welsh commercia...

Open access Research Article 10.9734/BJECC/2016/23730