Employees Work Stress in Saudi Telecom Sector: Examining the Role of Long Working Hours, Empowerment, Work Life Balance and Work Environment

Abstract

Employee management in the telecom sector has emerged as one of the most important human resource functional areas in contemporary global environment. This management of employees in telecom sector is essentially directed toward the realisation of a superior work performance and productivity for efficient customer service and overall sustainability of an organisation in a competitive market. In this context, a background research suggest that work place stress has a derogatory impact on the overall performance through four identified variables such as work hours, work environment, empowerment and the work life balance practices at such organisations. Review of literature suggested an inherent link between less practices in these areas of people management leading to reduced performance and intention to leave. This research therefore undertakes the task to identify the impact of these four variable on the work place related stress and how it impacts the performance of the employees in Saudi Arabia telecom sector. A sample of 150 employees of the telecom sector was selected using a simple random sampling design and a quantitative approach to collect data through close ended questionnaire based survey. The collected data was analysed using the statistical program for social science software for deducing findings and testing hypotheses. The findings of the study indicated a direct link between reduced performance and stress related to the four identified variables of the study.