Days of Future Past: Scrutinising the Artificial Intelligence Impact on the Leadership of Internationalising SMEs

Abstract

This study finds a gap within the literature and aims to conduct research that primarily highlights the role of artificial intelligence technology on internationalising SME’s leadership system, especially in Makassar, Indonesia. A quantitative research method is applied in this study by collecting both primary and secondary data. The time span of this study is from November 2023 to January 2024 and over 200 active SMEs received research questionnaires. Throughout the specific statistical measurements and tests, this study then aims to contribute to the body of knowledge and theoretical contribution by offering the research findings, which confirm that artificial intelligence plays an important role on leadership inside internationalising SMEs in a developing country, Indonesia, primarily in Makassar District. As for the theoretical contribution, the explanatory variable, which is artificial intelligence, affects significantly and positively the predictor, which is the leadership of the internationalising SMEs, particularly on: (1) the surveillance and monitoring; (2) the ethical considerations; and (3) the decision-making process. Additionally, the managerial contributions of this study are explained in detail within the particular sections of this paper.