Skill Sets for Future Hospitality Jobs

Abstract

Aim: This paper reviews the literature on latest jobs and skills requirement in hospitality industry. The purpose of this paper is to identify the future jobs and requirements of skill set for hospitality industry in the 4th Industrial revolution. Methodology: Literature were collected from various online and offline resources that related to future job requirements and skill requirements in Tourism and hospitality industry in the 4th Industrial revolution. A Critical analysis of the literature and investigation from different walks of life, namely academics, technological advancement, government, Industry was carried out. Results: After critically reviewing the literature it was found that trends of jobs are changing due to the intervention of technology. To survive in the Tourism and Hospitality Industry various set of skills are required. New paradigm shift in the hospitality industry is felt. This is the needed time to adjust in line with the technological inventions and be ready to adapt.  Educational institutes should take proper initiatives for development of new sets of skill among their students. In future demands of robotics, artificial intelligence and automatic service are increasing. Employees should be ready with the new technological invention in the industry.  Conclusion: Higher education institutes will adopt the holistic development of students through adoption of National Education Policy (NEP) 2020 and Science, Technology, Engineering and Mathematics (STEM) courses along with the arts and humanities for hospitality students. It will definitely help the students for getting new skills.