Organisational Culture and Quality Management in the Nigerian Banking Industry

Abstract

This study enumerated different management styles in the Nigerian banks and also analysed the impact/effect of organisational culture on managerial quality styles in the Nigerian banks. Primary data was used for the study. The study made use of questionnaire to elicit information from 100 middle and top management employees in transaction units and marketing unit of four Deposit Money Banks in Lagos. Data collected were analysed using descriptive and inferential statistics. The study revealed that the top five quality management styles adopted by banks in the area of study were: leadership styles with a mean score of (4.43); customers’ focus (4.41); team work (4.17); training and education (4.04) and employees’ relation (4.00). The result finally showed that there was significant positive effect of organisational culture on quality of management of Nigerian banks (F= 3.658, p < 0.05), with group culture (t= 2.354, p< 0.05); adhocracy work culture                            (t= 2.325, p< 0.05); macho culture (t= 2.499, p< 0.05) and work hard/play hard culture (t= 4.340,               p< 0.05) making the most significant contributions to quality management in Nigerian banks. The study concluded that organisational culture had significant effect on the quality of management of Nigerian banks.