Linking NABH Hospital Accreditation to Managerial Effectiveness: Evidence from Indian Tertiary Care Charitable Trust Hospital

Abstract

Introduction: In order to guarantee the quality of care, the National Accreditation Board for Hospitals & Healthcare Providers Quality Council of India (NABH) established a constituent board to create and manage an accreditation program for healthcare facilities. Since the 1970s, global initiatives to improve healthcare quality have been advanced by healthcare accreditation bodies and certification schemes. A healthcare organization can receive official recognition for meeting performance requirements through the accreditation process, which is conducted by certified external peer reviewers This study seeks to explore the impact of healthcare accreditation in workplaces and understand manager's perception of work demands and the consequences such accreditation has created for them. Methodology: Methodology was descriptive, data-based study initiated by organization’s Quality department. The primary data obtained was in the form of responses to a 25-item questionnaire and collected from 27 managers across the facility. A questionnaire was prepared keeping in mind NABH guidelines, managerial skills, decision making skills to assess the level of attitude of Instead of circulating the link of survey, QR code was used. The responses were recorded in a 5-point scale from strongly agree to strongly disagree. The response rate was 100%. Results and Discussion: For all 25 items, most participants had a favorable response. In the present study, out of 27 participants, more than 96% responded that accreditation had a positive impact. Conclusion: One of the key challenges in establishing accreditation programs is the uncertainty among healthcare professionals, particularly among managers, about the beneficial effects of accreditation. The manager's sound understanding of and favorable attitude toward NABH accreditation are crucial, and they can be achieved with the right training and a nice hospital setting. This study concluded that the managers showed a positive attitude towards post NABH accreditation.