Organization of Cross-functional (DevOps·PM) Teams in e-commerce: Processes for Teamwork

Abstract

The article investigates how to organize cross-functional e-commerce teams by integrating DevOps and traditional project management (PM) processes with systems engineering and quality assurance practices. Drawing on empirical data, classic Waterfall, Agile, and DevOps models, and a review of advanced techniques, it proposes a unified team structure comprising a Product Owner, Business Analyst, UX/UI Designer, Tech Lead, Developers, QA Specialists, and Systems Analysts. It demonstrates how Agile workflows and CI/CD pipelines align with PMBOK-based PM processes, how incremental system architecture and requirements traceability ensure precise tracking from conception to deployment, and how automated testing and DevSecOps practices balance release speed with platform reliability. Tables detail role distribution and a DevOps–PM alignment matrix, clearly illustrating which DevOps activities correspond to each PMBOK process group. These findings offer a methodological foundation for building high-performance e-commerce teams that accelerate time-to-market without sacrificing quality or scalability, and will be of interest to researchers of organizational behavior and sociotechnical systems, as well as to DevOps and project managers focused on optimizing continuous integration, delivery, and product management.