The Relationship of Accreditation with Quality of Service and Satisfaction of Health Care Center Patients in East Kolaka District

Abstract

Background: Health Center accreditation aims to improve the quality of health services at the Health Center, so that it is expected that the quality of improved health services can have an impact on satisfaction for patients or the community better. The purpose of this study was to determine the relationship between accreditation and quality of service and satisfaction of Health Center patients in East Kolaka Regency. Materials and Methods: This type of research is a quantitative study with a cross sectional study approach. The population in this study was all patients who visited the East Kolaka District Health Center from January to March 2020 as many as 1330 people. The sample size of 299 respondents was taken by proportional random sampling. Data obtained using a questionnaire then analyzed descriptively and inferentially using the Chi Square test. Results: The results showed that there was a relationship between accreditation with quality of service and patient satisfaction at the East Kolaka District Health Center, where a p-value < α= 0.05. There is a relationship between service quality and patient satisfaction at the Health Center in East Kolaka Regency, where obtainedp-value < α= 0.05. Conclusion: Accreditation can improve the quality of health services in health center, thus affecting patient satisfaction with health services. It is expected to improve the quality of services better. Which is not only limited to health services but overall such as timeliness and speed in serving patients at the registration counter, medical records and every polyclinic so as not to cause patients to wait too long and patients can feel more satisfied with services obtained.