Employability Skills Needed in Hospitality Industry: A Scopious Review
Ran Singh Dhaliwal, Pankaj Misra
Asian Journal of Education and Social Studies · pp. 18–34 · Published 4 Aug 2020
10.9734/ajess/2020/v10i130258Abstract
Aim: The purposes of the study were to explain the concept of employability, define employability skills in the context of the hospitality industry, Identify the various employability skills needed in the hospitality industry and to examine the most important employability skills needed by the recruiters’ from various studies conducted in the field of the hospitality industry. Methodology: In this study, only such studies were incorporated which were conducted in the field of the hospitality industry across the globe and empirical in nature. The published papers were selected from the duration between 1983 to 2018, which were related to the skills needed by the hospitality industry. Results: The most commonly needed skills by the hospitality industry were: leadership, communication, problem-solving, interpersonal, oral and written communication, personality development, teamwork, positive attitude, customer service, professional and ethical standards, personnel management, professionalism or professional attitude, hard and soft skills, time management, decision-making and information technology. Conclusion: The study conducted from the industry perspective; hence the academic institutions while designing curricula, create such academic ambiance where the skills reported by the study can be inculcated among their students through theoretical as well as practical knowledge, and develop them by developing employability skills and attributes required globally. The study also conferred about moderate and least reported skills also must be focused by the institutions. The study was confined to the most preferred employability skills by the hospitality industry and in the future, the studies may be carried from the other stakeholders i.e. students and academic view point’s.
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