Strategic Isssues and Performance of Employees in Urban Council: Focus Nyamarambe Town Council Gucha South District, Kisii County – Kenya

Abstract

The purpose of the study was to assess the strategic issues affecting the performance of urban employees of Nyamarambe Town Council (NTC). The Urban Councils have a critical role to play in the socio-economic development of Kenya. They are responsible for the implementation of policies and programmes, which aim at improving the well being of local residents. The specific objectives thus, were, to determine and assess the strategic issues affecting employees’ performance at Nyamarambe Town Council of Gucha South District, Kisii County in Kenya. To achieve the objectives, qualitative and quantitative approaches were used whereby the survey design was used. Data was collected using questionnaires which were analyzed using descriptive statistics (tables, percentages, frequency distribution and weighted mean) to assess the impact of various variables on performance. The findings of the study showed that training, motivation, are the key strategic issues that affect employees at NTC, where majority of the employees were not satisfied with the performance of the council and the strategic issues identified were found to have a significant influence on the performance of the council. Consequently, the study recommended, that NTC should introduce access scheme of service, introduce other motivational elements other than salary and rewards.