The Capacities of Learning and Knowledge Management in the Performance of Organizational Mediations in the Telecommunications Sector

Abstract

The telecommunication industry is rapidly developing along with the development of technology infrastructure. These conditions force telecommunications companies to improve the company's performance to be able to grow a competitive advantage over other competitors. This study aims to identify important factors in improving company performance. The data in this study were collected from 290 questionnaires filled out by workers from one of the government-owned telecommunications companies, which were divided into several units within one Directorate of Finance and Risk Management. The data obtained in the process using the PLS-SEM data analysis technique with an exploratory approach. This study found the relationship between organizational trust and organizational performance was found to have a positive and significant influence, the relationship between leadership and organizational performance was found to have no influence. The relationship between organizational trust and organizational learning capability was found to have a positive and significant influence. organizational trust was found to have a positive and significant influence on knowledge management. Leadership was found to have a positive and significant influence on Knowledge Management. knowledge management had a positive and significant effect on organizational learning capability. organizational learning capability was found to have a positive and significant effect on organizational performance. knowledge management has a positive and significant effect on organizational performance. In indirect relationship found organizational learning capability and knowledge management are essential in mediating the relationship between organizational trust and leadership. The results in this study can be used as references and suggestions for both the company and further researchers.