Cloud-Based HRIS Attributes and User Satisfaction in a Higher Education Institution

Abstract

Human Resource Information Systems (HRIS) have advanced from compliance tools into strategic assets that optimize organizational performance. However, while employees generally perceive these systems as useful, differences in satisfaction often arise from role-based access constraints. Hence, this study sought to measure the relationships between HRIS attributes- such as usefulness, ease of use, data security, and user satisfaction regarding a cloud-based HRIS implemented by a state higher education institution in Mindanao. Additionally, this study employed a quantitative, explanatory research design in gauging perceptions of faculty, administrators, and staff, totaling 259 responses. Moreover, regression analysis revealed that user satisfaction is significantly predicted by HRIS attributes; in fact, faculty satisfaction is driven by task accomplishment and increased productivity, Staff by audit trails and decision support, and administrators by user authentication and mobile accessibility. The study concludes that the cloud-based HRIS of the state higher education institution has evolved from a supplementary tool to an essential institutional infrastructure that ensures data integrity and operational efficiency. Nevertheless, its strategic potential is limited by a centralized interface that favors administrative roles. To maximize institutional impact, the state higher education institution must shift toward differentiated innovation, which means prioritizing streamlining of faculty-specific academic modules and maintaining a mobile-first design to keep high user engagement across all user groups.