Students’ Satisfaction on Academic Services in Higher Education: Public and Private Universities of Bangladesh
Journal of Economics, Management and Trade · pp. 29–41 · Published 22 Mar 2021
10.9734/jemt/2021/v27i130320Abstract
Student satisfaction is an outcome of the insight of service quality provided by the university. Government of Bangladesh introduces private universities in 1992 because of huge demand in higher education. Currently, there are 103 private universities, forty-three public universities and three international universities in Bangladesh. But it is a matter of sorrow that, universities are increasing day by day but the qualities of universities are not satisfactory. This study is a comparative study conducted on two universities (one is Rangamati Science and Technology University (public) and another one is Premier University (private). The study was pointed out academic services in the private and the public universities. Based on the review of literature a questionnaire was developed and it was distributed among 120 students. The total 120 respondents have been drawn probabilistically from 2 universities. Descriptive analysis, factor analysis have been used to analyze the data and to draw the findings. It has been found that satisfaction level of the private university students is not up to the mark. Finally, few suggestions have made to increase satisfaction of the university students in Bangladesh. Results revealed that students from Rangamati Science and Technology university (public) and Premier University (private) hold different opinion whether their expectation met or not.
Cited by 7
A. Aldhahir, M. Alyami, R. Alshehri · Medicine · 2025
Francesc Garcia · International Journal For Multidisciplinary Research · 2025
M. Hossain, Tasnimul Arefin · European Journal of Contemporary Education and E-Learning · 2025
Mubina Khondkar, Abureza M. Muzareba · Journal of Educational Research and Practice · 2024
Lamisha Haque Poushy, Salauddin Ahmed Bhuiyan, M. Parvin · International Journal of Electrical and Computer Engineering (IJECE) · 2022
Ni Luh Putu Erma Mertaningrum, Ni Made Puriati, I Nengah Merta · Jurnal Ilmiah Global Education · 2025
Md Syful Islam, Yeasin Arafat, Md Mostafa Faısal · Current Research in Social Sciences · 2024
Related research
- A Study of the Determinants to School Image and Reputation in Higher Education Institutions in Hong Kong — shares topic coverage
- Service Quality, Price and Student Satisfaction in Modibbo Adama University of Technology, Yola. Adamawa State Nigeria — shares topic coverage
- Competitiveness of Higher Education Institutions in Hong Kong: The Mediating Effect of Student Satisfaction, School Image and Student Loyalty — shares topic coverage
- The Mediating Effects of School Reputation and School Image on the Relationship between Quality of Teaching Staff and Student Satisfaction in Higher Education in Hong Kong — shares topic coverage
- Library Satisfaction and Utilization among Student Nurses — shares topic coverage
Article metrics
Real usage data collected on this platform.
0
Page views
0
PDF downloads
0
Outbound clicks
7
Citations
Views by country
Approximate, from request IP at view time — not citizenship or institution. Countries with fewer than 5 views are grouped as "Other".
No views recorded yet.
Traffic sources
Referring site, by host.
No traffic recorded yet.
Views and downloads exclude known bots/crawlers. Citations combines this platform's own DOI-resolved index with each external source's own reported total — see Cited by above for individually listed citing works. Last refreshed 0 seconds ago.