Investigating Online Learning Satisfaction in Jordan Schools during the COVID-19 Outbreak: The Student Perspective

Abstract

In the past two years, the flare-up of the COVID-19 pandemic in Jordan has turned traditional education into online teaching, which impacted the education quality. This studyuses an integrated model of UTAUT model, ISS model, and quality of interaction to study the online learning satisfaction in Jordan from the students' point of view during the COVID-19 outbreak. For such purpose, a questionnaire survey was distributed among students from five different Jordanian schools to gather the data, and the SmartPLS tool was used to analyze this data. The results showed that all the employed factors in the proposed model significantly influenced the students' satisfaction with online learning throughout the COVID-19 pandemic proliferation. Thus, these research results will be a significant reference for educational institutes, decision-makers, developers, and researchers on the significant factors that influence students' satisfaction with online learning, which in turn can improve the development of online learning systems.